SUPPORT / FAQs
Here to help
every step of your learning journey
At LingoIZ, we’re dedicated to making your experience smooth, simple, and rewarding. If you ever run into a question, technical issue, or billing concern — our team is just a click away.
📧 Email: support@lingoiz.com
🌍 Languages Supported: Ask
Click “Enroll Now” on our homepage. No credit card required — you’ll get instant access to your Free Plan and can upgrade anytime.
Not at all! LingoIZ works perfectly on mobile, tablet, or computer. Our VR edition (LingoIZ VR) is optional for immersive practice on Meta Quest 2 or 3.
Yes, every new learner takes a short placement quiz so we can tailor your lessons to your current level and goals.
10 minutes of daily learning, access to core lessons, vocabulary practice, and bonus time rewards.
Unlimited access, AI quizzes, speaking practice, instant AI Tutor feedback, and exclusive rewards for active learners.
Manage or cancel anytime from your Profile → Subscription Settings — no hidden fees.
Yes, yearly plans include a 7-day full refund policy. Weekly and monthly plans are non-refundable.
From beginner (A1) to advanced (C1) — the system adapts dynamically to your skill level.
Absolutely. LingoIZ builds personalized study paths for your goals — career, exams, or daily conversation.
Yes, Premium members enjoy real-time AI roleplays that respond to your voice, vocabulary, and tone.
Definitely! LingoIZ starts with basics and grows with you through six proficiency levels.
As all materials are online, you can go through them at your own pace, and it can take anywhere from a couple of weeks to a couple of months to complete based on your approved level, subscription plan and most importantly how much time you spend daily to learn. Recommended daily time for using LINGOIZ is at least 30 minutes.
Vocabulary, Grammar and Pronunciation are three minor skills in learning a language. In LINGOIZ software you’ll learn most of them through the contexts and there is no traditional way of learning them directly.
There is an important fact in learning English. Just knowing words and grammar doesn’t necessarily mean knowing that specific language. Every language learner needs to communicate a language, not learn a language like a linguist.
When it comes to learning how to speak a language, CONFIDENCE is number one item to succeed than being worried about accuracy. In our platform, grammar is just used as a sub-player in the Learn Space activities.
It builds your core fluency, listening, and speaking skills — the foundation for any official exam.
In learning a language, “practice” is the first and foremost important factor for success. As more time you spend on resources and reviewing them, you would surely have higher ability in that language.
However, the exercises and simulated situations have designed by experienced linguists and IT exports. The main materials of LINGOIZ have been compiled by Crosscut academic committee since 2017 called Situational Conversation Coursebooks. By the end of 2024, more than 39,000 English learners have graduated from this system.
The only thing you need, is being committed to do your daily practice, and devoting your time regularly to pick up language deeper and sooner.
We are also excited to help you through your unique journey and to try and speed up the process as much as we can.
Works on Windows, macOS, Android, and iOS — your progress syncs across all devices.
A stable connection of 5 Mbps or higher is recommended.
Not yet. LingoIZ requires an active internet connection to access lessons.
They’re emailed automatically and available in Billing History on your dashboard.
Yes — we offer institutional accounts with dashboards, analytics, and multiple teacher access. Learn more on our Institutions & Partners page.
Yes, contact partners@lingoiz.com for a custom quote.
They’re emailed automatically and available in Billing History on your dashboard.
Report it via Help → Report a Bug or email support@lingoiz.com — our team replies within 24 hours.
Go to Account Settings → Privacy → Delete Account. Your data will be securely removed within 7 business days.
Yes, download PDF or CSV reports under Progress Reports in your dashboard.
100%. LingoIZ complies with GDPR and uses advanced encryption for all user data.
We’re always here to help.
📧 support@lingoiz.com
For Institutional Accounts: partners@lingoiz.com
